Please email us your return request with the following information to firstname.lastname@example.org:
1) Subject of email: Return #ORDER NUMBER (e.g., Return #12345)
2) Body of email: Your ORDER NUMBER, FULL NAME associated with the order, ITEM(S) YOU WISH TO RETURN, and a brief reason for return.
We will do our best to respond to you ASAP, but please allow two to four business days for all responses.
Returns requests must be emailed to us within 14 days from the purchase date for items unaltered, undamaged, unwashed, or unworn.
No refund will be issued for items returned without return authorization.
All random, miscellaneous items sent to our returns facility will be discarded and not reshipped.
We do not cover return shipping costs. All returns are to be shipped to our returns facility in Ontario, Canada.
Refunds for the items returned will be made in the original form of payment.
Shipping costs and associated taxes on flat-rate shipping from your original order cannot be refunded.
The fulfillment center we utilize does not process returns. If your order's shipment is returned to us due to unsuccessful delivery and without return authorization, you will be responsible for all shipping costs, including additional return shipping costs incurred.
We are unable to offer exchanges at this time; we do accept returns.
Please email us at email@example.com for Return Authorization, and then place a new order for the item you’d like at any time.
If you have any issues with your order, please email us at firstname.lastname@example.org.